{"id":3143,"date":"2025-05-15T11:25:05","date_gmt":"2025-05-15T14:25:05","guid":{"rendered":"http:\/\/telefoniaprivada.ar\/web\/?post_type=product&#038;p=3143"},"modified":"2026-08-21T03:16:43","modified_gmt":"2026-08-21T06:16:43","slug":"call-center-omnicanal","status":"publish","type":"product","link":"https:\/\/telefoniaprivada.ar\/web\/producto\/call-center-omnicanal\/","title":{"rendered":"Plataforma Contact Center Omnicanal Astrum \u2013 160 Usuarios"},"content":{"rendered":"<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1l1hhei\" data-start=\"7257\" data-end=\"7303\">Plataforma Contact Center Omnicanal Astrum<\/h3>\n<p data-start=\"7308\" data-end=\"7524\">Soluci\u00f3n profesional de comunicaciones unificadas para empresas que necesitan centralizar la atenci\u00f3n mediante voz, mensajer\u00eda instant\u00e1nea, WhatsApp, campa\u00f1as autom\u00e1ticas, ChatBot y herramientas avanzadas de gesti\u00f3n.<\/p>\n<p data-start=\"7529\" data-end=\"7690\">La plataforma funciona en la nube, evitando la necesidad de adquirir una central PBX f\u00edsica para implementar la soluci\u00f3n.<\/p>\n<h3 data-section-id=\"1qrr7gk\" data-start=\"7695\" data-end=\"7731\">Plan de 160 usuarios omnicanales<\/h3>\n<ul data-start=\"7736\" data-end=\"8010\">\n<li data-section-id=\"1ujmlxz\" data-start=\"7736\" data-end=\"7792\">Llamadas de WhatsApp\u00ae, sin costo.<\/li>\n<li data-section-id=\"1ujmlxz\" data-start=\"7736\" data-end=\"7792\">Mensajes entrantes de WhatsApp\u00ae, sin cargo.<\/li>\n<li data-section-id=\"1ujmlxz\" data-start=\"7736\" data-end=\"7792\">Mensajes salientes de WhatsApp\u00ae, segun valores Ofciales de Meta\u00ae<\/li>\n<li data-section-id=\"1ujmlxz\" data-start=\"7736\" data-end=\"7792\">Integraci\u00f3n e implementaci\u00f3n WhatsApp\u00ae.<\/li>\n<li data-section-id=\"1ujmlxz\" data-start=\"7736\" data-end=\"7792\">Interacciones Gratis: Telegram\u00ae , Facebook\u00ae y WebChat.<\/li>\n<\/ul>\n<h3 data-section-id=\"wvhv65\" data-start=\"8013\" data-end=\"8031\">Contact Center<\/h3>\n<ul data-start=\"8036\" data-end=\"8459\">\n<li data-section-id=\"byvwki\" data-start=\"8036\" data-end=\"8057\">Grupos de atenci\u00f3n.<\/li>\n<li data-section-id=\"4vbla1\" data-start=\"8060\" data-end=\"8072\">Desbordes.<\/li>\n<li data-section-id=\"orgds3\" data-start=\"8075\" data-end=\"8114\">Distribuci\u00f3n inteligente de llamadas.<\/li>\n<li data-section-id=\"11zybmq\" data-start=\"8117\" data-end=\"8156\">Grabaci\u00f3n y monitoreo en tiempo real.<\/li>\n<li data-section-id=\"n1akhf\" data-start=\"8159\" data-end=\"8212\">Panel para administradores, supervisores y agentes.<\/li>\n<li data-section-id=\"1vwbhtb\" data-start=\"8215\" data-end=\"8230\">Interfaz web.<\/li>\n<li data-section-id=\"y1k2h5\" data-start=\"8233\" data-end=\"8293\">Indicadores de llamadas atendidas, perdidas y abandonadas.<\/li>\n<li data-section-id=\"1ss73cu\" data-start=\"8296\" data-end=\"8317\">Ranking de agentes.<\/li>\n<li data-section-id=\"5ums4y\" data-start=\"8320\" data-end=\"8358\">Productividad y niveles de servicio.<\/li>\n<li data-section-id=\"ck40sx\" data-start=\"8361\" data-end=\"8383\">Discador autom\u00e1tico.<\/li>\n<li data-section-id=\"oo7279\" data-start=\"8386\" data-end=\"8407\">Campa\u00f1as salientes.<\/li>\n<li data-section-id=\"1ojk0mz\" data-start=\"8410\" data-end=\"8431\">Campa\u00f1as entrantes.<\/li>\n<li data-section-id=\"1xgbyg3\" data-start=\"8434\" data-end=\"8457\">Reportes exportables.<\/li>\n<\/ul>\n<p data-start=\"8462\" data-end=\"8613\">Tambi\u00e9n incluye IVR, CDR, ACD, conferencias, horarios, voicemail, administraci\u00f3n v\u00eda Web y consola de internos.<\/p>\n<p data-start=\"8618\" data-end=\"8650\"><strong data-start=\"8618\" data-end=\"8632\">Modalidad:<\/strong> Servicio mensual.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Plataforma Contact Center Omnicanal Astrum para centralizar voz, WhatsApp, mensajer\u00eda, campa\u00f1as, ChatBot y atenci\u00f3n multicanal en una \u00fanica plataforma en la nube.<\/p>\n","protected":false},"featured_media":3807,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[243],"product_cat":[311,327],"product_tag":[293,303,325,326,304,324,309,284,310,264,307,308,306],"class_list":["post-3143","product","type-product","status-publish","has-post-thumbnail","product_brand-astrum","product_cat-contact-center","product_cat-contact-center-omnicanal","product_tag-160-usuarios","product_tag-astrum","product_tag-call-center","product_tag-chatbot-campanas","product_tag-contact-center","product_tag-contact-center-omnicanal","product_tag-facebook-messenger","product_tag-omnicanal","product_tag-servicio-mensual","product_tag-telefonia-ip","product_tag-telegram","product_tag-webchat","product_tag-whatsapp-empresarial","first","instock","virtual","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/product\/3143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/comments?post=3143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/media\/3807"}],"wp:attachment":[{"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/media?parent=3143"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/product_brand?post=3143"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/product_cat?post=3143"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/telefoniaprivada.ar\/web\/wp-json\/wp\/v2\/product_tag?post=3143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}